Serge Niagne

Serge Niagne has a diverse work experience spanning different industries and roles. Serge started their career at ICSA Software as a Technical Support Specialist in September 2012 and worked until December 2014. From January 2015 to April 2017, Serge served as a Client Services Manager at Wolters Kluwer ELM Solutions. In May 2017, they worked as a ServiceNow Consultant at Resolute Forest Products for a short period of time until November 2017. Serge then joined BNP Paribas as an ITSM Specialist from April 2018 to November 2019. Following this, they worked at CN as a Change and Deployment Management professional from November 2019 to May 2021. Serge then served as a Consultant in Strategy and Process at the Commission de la construction du Québec from May 2021 to April 2022. In March 2022, they joined Microsoft as a Customer Engineer and worked until October 2022. Currently, Serge Niagne is a Solutions Architect at Thirdera, starting in November 2022.

Serge Niagne obtained a Bachelor of Arts (BA) degree in Human Resources Management/Personnel Administration, General from the University of Greenwich. In terms of additional certifications, they have obtained several certifications from different institutions, including "Security, Compliance, and Identity Fundamentals" from Microsoft in June 2022, "Microsoft Certified Trainer (MCT)" from Microsoft in January 2021, "Azure Fundamentals" from Microsoft in March 2020, "Watson Assistant Foundations" from IBM in December 2019, "Watson Assistant for Customer Care" from IBM in December 2019, "Watson Discovery Foundations" from IBM in November 2019, "ITIL Foundation Level" from AXELOS Global Best Practice in November 2017, "AWS Certified Cloud Practitioner" from Amazon Web Services (AWS) in December 2019, and "Microsoft Certified: Azure AI Engineer" from Microsoft in December 2020. Additionally, Serge Niagne has also attained the certifications for "Finops Certified Practitioner", "ITIL Practitioner", "Microsoft Office 365", and "Servicenow System Administrator," but the specific details such as the obtained month and year are not provided.