Lisa Hansen

Lisa Hansen is a Licensed Insurance Agent at Banker's Life and Casualty, specializing in life insurance, critical care, long-term care, annuities, and retirement planning since March 2023. Additionally, Lisa has been serving as a Business Analyst II at Gainesville Regional Utilities since July 1994, focusing on the analysis, development, and maintenance of the Customer Information System within the SAP framework. Earlier in the career at Gainesville Regional Utilities, Lisa worked as a Customer Service Representative, addressing inquiries and resolving complaints. Furthermore, Lisa contributed as a Community Facilitator for the ASUG Customer Management Special Interest Group from 2011 to September 2023, facilitating communication among SAP users and ensuring connection with SAP representatives.