Elif Çolak Gündoğdu

Elif Çolak Gündoğdu is an accomplished professional with extensive experience in customer experience, market research, and training development. Currently serving as a Senior Supervisor at Garanti BBVA since May 2017, Elif leads initiatives in NPS and VoC programs, significantly enhancing customer satisfaction and strategic alignment. Previously, Elif held roles focused on marketing and product management in the banking and telecommunications sectors, achieving notable results such as improved customer retention through data-driven strategies. Elif's educational background includes dual Bachelor's degrees in Sociology and Economics from Boğaziçi University, alongside ongoing studies in Sports and Exercise at Istanbul University. Elif has also completed various certifications in mindfulness coaching and technology, reflecting a commitment to continuous professional development.