Lanier Allen

Lanier Allen is a seasoned professional in customer experience and service management, currently serving as Senior Manager of Customer Experience at Gates Corporation since May 2023. Previously, Lanier held the position of Director of Customer Service & Fulfillment at Digicomm International, Inc. from November 2017 to May 2023. Lanier's extensive experience at Johns Manville includes roles as Customer Service Leader, Inside Sales and Account Management Leader, Business Process Lead for Pricing, Sales Programs Manager, and Pricing Analyst from 1998 to 2016. In these positions, Lanier directed large teams, implemented process improvements, and developed sales initiatives, contributing significantly to organizational success. Lanier holds a Bachelor of Business Administration in International Business from the University of Georgia - Terry College of Business, obtained in 1992.