Sarah Simon

Sarah Simon, CCXP, is a seasoned customer experience professional with extensive expertise in voice of customer (VoC) insights and experience design. Currently serving as Delivery Manager for Genentech's Voice of Customer program since February 2022, Simon leads stakeholder engagement strategies and training initiatives to enhance business interactions with healthcare providers and patients. Previous roles include Experience Designer at Crestone Needle Experience Management, Business Development Strategist and CX Design Partner at Verizon Business, and Senior Director of CX Consulting at Confirmit, where Simon pioneered the industry's first scientifically-validated CX maturity assessment. With a strong educational background that includes a certificate in Principles of Marketing Research from The University of Georgia, a BA in Sociology and Quantitative Methods from Saint Louis University, and an MA in Latin American Studies from Xavier University, Simon combines strategic vision with practical execution to drive customer success across various industries.