Thomas Go

Thomas Go, MBA, has extensive experience in customer service and channel operations, currently serving as a Senior Customer Services Specialist at Genentech since September 2012, where responsibilities include leading initiatives in Reverse Logistics and acting as a liaison for customer and employee concerns. Prior to this role, Thomas worked at Eastwest Bank from January 2010 to March 2012, focusing on customer transactions, account management, and fraud prevention. Earlier experience includes a seasonal position at Borders and an internship at Achieve Advisor, providing foundational skills in customer interaction and document management. Thomas holds an MBA from the University of California, Davis and a BS in Managerial Economics from the same institution, complemented by an AS in Economics from City College of San Francisco.