Podhorny Roman

Podhorny Roman is a seasoned professional with extensive experience in business intelligence, customer experience management, and operational leadership. Currently serving as a Business Intelligence Consultant, Projektový manažer, and Manažer Customer Experience at Generali Česká pojišťovna since February 2020, Podhorny Roman has successfully implemented analyses, process changes, and innovative customer engagement campaigns such as SMS greetings and Spotify playlists for birthdays. Previous roles include Manager of Call Centers at JUDr. Pavel Novák, Operations Director at CollectionsPro, and various leadership positions at GE Money Bank, where Podhorny Roman specialized in cross-functional projects, process customization, and debt recovery. Podhorny Roman holds a graduation degree in economics from a technical transport school and possesses strong technical skills in SQL and operational processes.