Andrew Austin

Andrew Austin is an accomplished software engineer with extensive experience in leading technical teams and developing impactful software solutions. Since January 2017, Andrew has served as Team Lead and Principal Software Engineer at Genesys, focusing on the PureCloud Realtime service and facilitating message delivery across platforms. Prior experience includes a Senior Software Engineer role at Genesys | Interactive Intelligence, where Andrew maintained the realtime chat service. Earlier positions include Team Lead at WebAssign, where Andrew contributed to the development of educational software, and various engineering roles at IBM and RCI Telecommunications, where Andrew gained experience in frontend development and product creation. Andrew holds both a Master of Science and a Bachelor of Science in Computer Science from North Carolina State University.