Jacob Baker

Jacob Baker is a highly skilled technical support engineer with extensive experience in the field, currently serving as a Staff Technical Support Engineer specializing in analytics at Genesys since January 2016. Baker has advanced through various roles at Genesys, including Senior Technical Support Engineer and Principal Engineer for PureConnect, demonstrating expertise in troubleshooting and analytics for call center software. Prior experience includes providing second and third-tier support at Interactive Intelligence and fulfilling multiple IT roles at Hewlett-Packard and Simplion Technologies. Baker's career began in help desk support, earning a reputation for excellence in customer service and technical troubleshooting. Education includes a diploma from Whiteland Community High School, completed in 2008.