Genially
Cristina Fernández Urbano is a seasoned professional in customer success management with extensive experience in SaaS and B2B environments. Currently serving as the Corporate Customer Success Manager at Genially since November 2021, Cristina focuses on reducing churn rates and enhancing customer outcomes through Executive Business Reviews. Prior roles include Customer Success Manager at Agroptima, Head of Customer Success at Borneo, and Head of Customer Support & CS Ops at MyPoppins, where Cristina led departments and optimized customer experiences through strategic processes and management systems. Educational credentials include degrees in Humanities from Universitat Pompeu Fabra and Universitat Oberta de Catalunya, alongside specialized training in administration and secretarial studies.
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Genially
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Genially is a cloud-based platform for building interactive learning and communication experiences. You choose what happens when a user clicks or hovers. Want a pop-up to open on the screen? No problem. A video to start playing? Easy. Confetti and music? We’ve got that too. The Genially mission is to enable anyone to create incredible interactive experiences, without a team of developers or designers. Every minute, somewhere on this planet, someone creates a genially.