Sam Lerma

Sam Lerma is a seasoned customer support professional with a diverse background spanning multiple industries. Currently serving as a Customer Support Specialist at Geoforce since March 2022, Sam is responsible for troubleshooting and resolving hardware and software issues while fostering strong relationships with customers. Previous experience includes a role as a Bilingual Customer Service Agent at National Debt Relief, LLC, where Sam utilized client relationship management software to address complex customer inquiries and present settlement proposals. Earlier positions include being an Account Services Representative at R2 Logistics, a Sales Support Representative at Pampillonia Jewelers, and several roles at Child Care, where responsibilities included executive assistance and organizing family activities. Sam's expertise extends across customer satisfaction, relationship building, and operational support.