Vitalii Kostousov

Vitalii Kostousov is an experienced professional with a strong background in technical support, project management, and customer care, currently serving as an L2 Senior Technical Support Engineer at Gett since April 2015. In this role, Vitalii leads support for global production services, overseeing over 200 micro-services and ensuring adherence to high service level agreements (SLAs) through incident resolution and data analysis. Previously, Vitalii has held positions as a Project Manager and Customer Care Manager at Gett, where responsibilities included preparing reports, building e-mail support teams, and managing complex user complaints during rapid company growth. Vitalii's earlier experience includes roles at Sberbank as a private financial manager and at Gazprombank as a Private Banking card specialist, along with creative and monitoring/testing roles at other institutions. Vitalii holds an education credential from IBP obtained between 2011 and 2016.