Luis Puente de la Vega

Luis Puente De La Vega has extensive experience in quality assurance and customer service, with a current role as Quality Assurance Team Lead at GetYourGuide since July 2018. Luis has progressed through various positions, including Quality Assurance Specialist and Care Escalations Specialist, where expertise in handling complex customer cases and collaboration with stakeholders was essential. Prior roles include Customer Service Representative, where direct customer support was provided, and Customer Advisor at BT, focusing on customer setup and troubleshooting. Academic background includes a Bachelor of Arts in German and Contemporary Chinese Studies from the University of Nottingham and a Visiting Scholar program in Chinese Studies at the China University of Geosciences. Early experience as a Foreign Language Teaching Assistant showcased skills in teaching and curriculum planning.