Josefina Rodriguez

Josefina Rodriguez is a Global Retail Training Project Manager at GIVENCHY, where responsibilities include analyzing global Mystery Shopper surveys to enhance customer experience and drive improvement in key performance indicators. Previous roles at GIVENCHY include Global Retail Training Officer and Global Retail Training Assistant, focusing on the development of training content and the optimization of customer interactions. Prior experience at L'Oréal involved collaboration across various departments in the Professional Products Division and coordination of the L'Oréal Academy. Josefina began a career in customer service as a Flight Attendant at LATAM Airlines, supervising junior staff and assisting passengers. Educational background includes a degree in Fashion Business & Digital Marketing from Istituto Marangoni, along with studies in Art Direction and Professional Styling.