Gladly
Kevin Dick currently serves as the Sr. Solutions Consultant, AI at Gladly since July 2023. Prior to this role, Kevin held multiple positions at Thankful from April 2018 to July 2023, including Sr. Sales Engineering Manager and National Account Executive, where responsibilities involved managing key strategic accounts, driving growth, and ensuring customer satisfaction. Kevin also achieved a 100% close rate as an Account Executive, securing deals with renowned brands. Earlier experience includes positions as a Sales and Marketing Representative at Thankful, where Kevin was instrumental in developing product identity and sales processes, as well as a Private Tutor in Rhetoric and a History Teacher at The Vanguard School. Kevin Dick earned a Bachelor's degree in Speech Communication and Rhetoric from Hillsdale College in 2012.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.