Gladly
Nina Rumbines is a highly experienced product designer with a strong background in user experience and design. Currently serving as a Staff Product Designer at Gladly since April 2021, Nina previously held roles such as Senior UX Designer at Bynder and UX Designer at Webdam. A freelance User Experience Designer since January 2014, Nina has collaborated with various clients, creating corporate identities and user experiences for websites and mobile apps. Education includes a Master of Science in Psychology with a focus on Human Factors from the University of Idaho, and a Human-Computer Interaction course from MIT. With proficiency in both design and technical aspects, Nina has also gained experience as an Interaction Designer at Tata Communications and a Junior Front-End Developer at Webpass Inc.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.