Derek Norris

Derek Norris is a seasoned IT professional with extensive experience in security analysis, system administration, and technical support across multiple organizations. Currently serving as a Security Analyst and IT Support Analyst at Glassdoor since April 2019, Derek is responsible for managing security audits, creating documentation, and conducting security awareness campaigns. Previous roles include Systems Administrator at Xtime, where Derek managed user accounts and IT procurement, and Lead Product Support Engineer at Prysm Inc., focusing on collaboration product support and customer relations. With a background in help desk management at Wind River and early career experience as a Customer Engineer, Derek has developed a robust skill set in troubleshooting, team leadership, and customer service. Derek has pursued further education through Acloud Guru and NexGenT, enhancing expertise in cloud technologies and IT practices.