Junior Account Manager

Hi 👋 we’re Glean. We make study software that improves your confidence and ability to learn. 

• We’re a SaaS scale up and one of the fastest growing tech companies in the North. 
• There’s 100+ of us around the UK with our HQ in Leeds. 
• Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide. 
• We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026. 

The role of Junior Account Manager: 

As Junior Account Manager, your role will be expected to drive customer enterprise opportunities through proactive outreach and cross-team collaboration with the Sales and Customer Success teams. You will work strategically to identify qualifying customers and present to key stakeholders within the institutions to sell the value of our enterprise solution across their organisation. 

 

Meet the team: 

You’ll be joining our charismatic and growing Sales Team, working closely with Josh our Account Manager, Mais our Senior Account Executive, James our Account Executive and our SDR team. You’ll report into Isabel, Sales Manager who has been with Glean for over 5 years! 

💜 Learn more about James’ journey with Glean here

What you’ll be doing: 

👋 Prospecting & engagement

• Qualifying leads (CMQL’s) that are received from the Marketing team.
• Running discovery calls booked by the SDR team.
• Delivering Glean demonstrations that clearly articulate the value of our solution.
• Project managing and owning the entire sales process from demonstration, through negotiations, and all the way to close.

💡 Identifying Solutions & Planning

• Understanding customer problems and requirements, looking for trends, and how Glean can support institutional goals.
• Developing account growth plans to identify upsell opportunities and maximise account growth.
• Navigating complex organisations to develop an understanding of business drivers and expand our network of influential contacts.
• Leveraging our existing customer relationships to encourage Glean for Education adoption across state systems and at multi-campus colleges.

💻 CRM Management & Administration

• Maintaining accurate and up-to-date notes on the CRM.
• Tracking and reporting on all key sales activities.
• Pipeline management and sales qualification to ensure an accurate forecast of new revenue and upselling opportunities.
• Preparation of commercial proposals, designed to meet customer requirements.

🤝 Collaboration

• Working collaboratively as a team to ensure maximum efficiency whilst also producing quality results.
• Working collaboratively with other teams including Marketing, Customer Success and Product to advocate for our key customers.

About you: 

Essential:

• 2+ years experience in Customer Success Management / Account Management / Account Executive or similar.
• Experience of successfully working to financial KPIs, like sales or retention targets.
• Experience working in a Software as a Service (SaaS) business.
• Confident hosting webinars and stakeholder meetings with strong presentation skills.
• Experience working within the EdTech or Higher Education sectors will be highly advantageous.

Bonus / nice to have: 

• Experience working in higher education and an understanding of the landscape. 
• Understanding of Assistive Technology and how it supports students with disabilities or additional needs.
• Experience working with customer communities or running a customer advocate program.
• Experience using Hubspot, Zoom and G-suite.

💰Salary and benefits:

£33,000 - £38,000 + OTE dependent upon experience 

🏖️ 33 days annual leave (Inclusive of bank holidays)

🎄 3 gifted days off at Christmas
💰 EMI Share Options Scheme

🎓 Generous individual learning and training allowance 

⌚ Truly flexible hours to suit when you work best 

💻 Full home working set up and beautiful collaborative office space 

🌴 Nomad working policy with family travel insurance 

🍼 Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)

🤍 Health cash plan (from glasses to massages) 

💸 6% employer pension contribution

Location: 

We have a beautiful office space in Leeds and we love it when we get together to collaborate in person. This role operates a hybrid way of working. 

💡 What to expect next: 

We’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way. 

If we invite you to meet with us for interview, here’s an overview of what the process will look like: 

1. Screening interview with someone in our Recruitment team (30 minutes). 
2. First stage interview with the hiring manager and another Glean colleague (1 hour).
3. Final stage interview which includes a 1 hour culture and values interview, plus a 30 minute task. You will be meeting with the hiring manager and one of the Executive Team.

Ahead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful.  

👀 Interested in learning more about a career at Glean? 

Here are a few further resources:

About Glean

Working at Glean Blog

The Glean Study Tool 

💌 Not quite the right role for you however you’d love to be a part of Glean’s journey? 

Let’s connect! Reach out to recruitment@glean.co and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.

📄 Applicant Privacy Notice 

We think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice.