GLG
Lea Blei currently serves as the Team Lead for Customer Success at GLG, where responsibilities include leading a team of Customer Success Managers, developing local strategies, and managing financial reporting while being a member of the Executive Leadership Team for Australia and New Zealand. Previous roles include Manager of Client Solutions at Autodesk, where Lea oversaw a significant book of business and improved global processes, and Senior Customer Success Manager at Gartner, where the establishment of the CSM role in the region and a high client retention rate were achieved. Earlier experiences encompass various customer service roles, including a Retention Specialist at Fitness First Australia and a Customer Service and Retention Specialist at ITS Management. Lea Blei holds a Master of Science in Conflict Resolution and Governance from the University of Amsterdam and a Bachelor of Arts in International Relations and Affairs from UNSW.
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GLG
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Gerson Lehrman Group is a New York-based platform for professional learning that markets itself as a "learning membership connecting businesspeople trying to solve problems to experts that can solve them".