GLG
Sam Brown currently serves as the System Analyst Team Lead at GLG, a role held since June 2021, where responsibilities include administering Zendesk for various teams and resolving tickets related to Mimecast, Sophos, Cisco VoIP, Workday, Salesforce, Active Directory (Azure), and Microsoft Admin Center. Prior to this, Sam held the position of Escalation Desk Analyst at HCTec from January 2020 to July 2021, managing high-priority tickets and ensuring proper troubleshooting procedures were followed before escalation. Sam began the career as a Help Desk Analyst, providing support to healthcare professionals while adhering to HIPAA standards. Educationally, Sam holds a Bachelor's degree in Management Information Systems from Tennessee Tech University, completed in 2018.
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GLG
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Gerson Lehrman Group is a New York-based platform for professional learning that markets itself as a "learning membership connecting businesspeople trying to solve problems to experts that can solve them".