Glia
Product · Global
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Role
As a Technical Product Manager for Platform, your focus is on enhancing the security, efficiency, and effectiveness of Glia’s software development processes. You’ll do this by creating and maintaining tools, frameworks, and systems that streamline workflows and improve developer productivity. Your work enables our engineering teams to build, test, and deploy software more efficiently, securely, and reliably across our global footprint.
You’ll own and evolve our deployment infrastructure — including CI/CD pipelines and developer tooling — with the goal of reducing friction, improving velocity, and supporting our multi-region AWS deployments.
In addition to platform engineering, you'll play a key role in Glia's Compliance and Security Posture. Working closely with our compliance, security and infrastructure teams you'll help ensure our platform and practices meet high standards and evolving regulatory requirements. From audits and security reviews to internal governance and access control, you'll bring a product mindset to security and compliance challenges.
The role requires a strong technical background and collaborative background, ideally with hands-on experience working on CI/CD systems. You should be comfortable working side-by-side with engineers and infrastructure specialists, while keeping business goals and customer expectations front and center. We're looking for someone who can balance between solving technical challenges with the need to prioritize platform investments that improve how we build and ship software at scale.
You will work cross-functional with engineering from different teams and other roles to help shape and shepherd the platform direction. We are looking for a self-driven executor with a strong technical background and attention to detail who can support the growth of the product and the company.
Responsibilities
Requirements
Benefits
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
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Glia
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Glia (formerly SaleMove) enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.