Jamal Jewell

Jamal Jewell, BSBM, SSGB, currently serves as the Senior Manager of Contact Center Workforce Management at Global Credit Union, where responsibilities include preparing staffing forecasts and identifying opportunities for improvement. Previous experience includes roles such as Workforce Consultant at Banner Health, providing operational expertise and developing business plans, and Regional Quality Assurance Manager at Southwest Key Programs, overseeing quality assurance specialists and incident management. Additionally, Jamal has held various positions related to workforce management, compliance, and process improvement across multiple organizations, including Care Resource, Windhaven Insurance, and Beacon Health Options. Jamal's educational background includes a Six Sigma Green Belt certification from Villanova University and a Bachelor's degree in Business from the University of Phoenix.