Karna Palanivelu (He/Him)

A Visionary & High-Performance Management Executive with valuable experience of over 26 years in:

Healthcare Operations Management || Client Relationship Management || Medical Billing & Coding || Practice Management || Revenue Cycle Management || Accounts Receivable Management || Denials Management || Quality Assurance / Process Improvement || Call Centre Management || Project Transition/Migration Management || Training & Development || Business Development || Consulting

As a seasoned Strategy Leader at Global Healthcare Resource, I've consistently driven operational excellence and strategic growth within the revenue cycle management (RCM) sector. My leadership has been instrumental in expanding our team, streamlining processes, and fortifying client relationships. Through a combination of strategic planning, data-driven insights, and hands-on execution, I've successfully led our organization to exceed service level agreements and deliver exceptional results.

My expertise in revenue cycle optimization, commitment to client satisfaction, and proficiency in navigating complex healthcare landscapes have not only accelerated my professional growth within my current organization but have also directly contributed to its expansion by strengthening financial outcomes and elevating patient experience standards. I am particularly adept at:

* Leading cross-functional teams: Collaborating effectively with diverse stakeholders to achieve shared goals.

* Driving process improvement: Identifying and implementing innovative solutions to optimize operational efficiency.

* Building strong client relationships: Fostering trust and partnership with healthcare providers to meet their unique needs.

* Leveraging data analytics: Utilizing data-driven insights to inform strategic decision-making and identify areas for improvement.

* Visited clients in the US multiple times on account of new business transitions and to provide software training to physicians and their office staff on the Practice Management Systems.

* Spearheaded several onshore and offshore transitions; stabilized processes for smooth operations; steered transitioning of processes and improved processes to achieve maximum efficiency in various operations.

* Directing continuous alignment of program scope with business objectives and modifying the program to enhance effectiveness; developing & managing budgets, training staff, interfacing with clients and ensuring adherence to project timelines.

* Hold the distinction of increasing the size of the team managed in Global Healthcare Resource from 75 to over 300 members within a year.

* A keen communicator with honed interpersonal, problem solving and analytical abilities.

* Steered initiatives to restrict printing on paper to the least in the companies I have worked with.

* Deft in delivery of Managed Services in adherence with set SLAs and KRAs; adept at developing procedures, service standards and effective control measures to reduce costs.

* Expertise in Operations Management with accountability of Customer Satisfaction, Costing & Pricing of Services, Creation of Statement of Work (SOW), Sales Support & Responding to Request for Proposals (RFP), Process Compliance and Quality.