Global Response
Jose Castillo has over two decades of experience in the information technology field. Jose started their career at Popular Community Bank in 1997, where they worked as the AVP of Information Technology for 20 years until 2017. Jose then joined Global Response as the Senior Vice President of Information Technology in August 2017 and continues to hold this position.
Jose Castillo has pursued a Master of Business Administration (M.B.A.) degree in the field of Business, Management, Marketing, and Related Support Services at the University of Phoenix. No specific information regarding the start year, end year, or any additional education is provided.
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Global Response
Global Response is The Brand Contact Center. We build partnerships with the world's top Brands, focused on our shared commitment to Brand passion, collaborative teamwork, and quality customer experiences. Our mutual commitment drives Brand enhancement and quality customer care. Our unique culture, built on a foundation of Brand focus, client relationships, and customized solutions, is reflected in every phone, chat, email and social media interaction conducted by our customer service representatives – known at Global Response as Brand Specialists. Our partners have come to depend on our accountability, dedication, and flexibility with customized solutions. We build Brand Passion by developing in-depth process and product knowledge along with quality relationships. Brand Specialists are the heart of our customer service strategy. We support them with the management and technology that will ensure their success. And Global Response provides the reporting and analytics that will assure the evolution of the customer experience with a data-driven strategy of continuous improvement. Global Response. Your Brand. Our passion.