Globe Telecom
Aileen Burgos has a diverse work experience spanning over several positions and companies. Aileen started their career as an Auditor at EY in 1993 before joining Globe Telecom in 1994. At Globe Telecom, Aileen held various roles including Credit & Billing Management Specialist, Business, Technology and Governance Consultant & Auditor, Director of Strategy Execution, Vice President of Customer Experience Strategy, and Vice President of Customer Experience Strategy & Operations. Their most recent role at Globe Telecom is Head of Customer Experience Management, which they started in January 2021. Overall, Aileen has a strong background in customer experience strategy and operations, as well as expertise in business, technology, and governance consulting and auditing.
Aileen Burgos completed their Bachelor of Science in Accountancy degree from De La Salle University, specializing in Business, Management, Marketing, and Related Support Services, from 1989 to 1992. Additionally, they obtained the Certified Public Accountant in the Philippines certification from PICPA in 1993 and the Certified Internal Auditor, a global certification, from The Institute of Internal Auditors in 2005.
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Globe Telecom
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Globe Telecom is a provider of telecommunications services. The Company operates mobile, fixed line and broadband networks and provides communications services to individual customers, small and medium-sized businesses, and corporate and enterprise clients. Its business segments are Mobile Business, and Fixed Line and Broadband Business. Its Mobile Business segment includes mobile voice, mobile short message service (SMS), mobile browsing and value-added services. Its Mobile Business segment offers services to its mobile subscribers through brands, such as Globe Postpaid, which is involved in the postpaid market with various plan offerings, and Globe Prepaid and TM, both of which are its prepaid brands. It also provides its subscribers with mobile payment and remittance services under the GCash brand. Its Fixed Line and Broadband Business segment includes a range of fixed line communications services, wired and wireless broadband access, and end-to-end connectivity solutions.