Karen Longman Cxad

Karen Longman CXAD (Dip) currently serves as the Customer Experience Manager for Adult Social Care at Gloucestershire County Council, focusing on initiatives that enhance understanding and service delivery for care recipients and their unpaid carers. Previous experience includes roles at Nationwide Building Society as an Intermediary Website Experience Manager, where management of multiple high-traffic websites was key, and at NHS Gloucestershire CCG as a Senior Project Officer for Ageing Well and End Of Life Care. Longman's career also includes significant tenure at Lloyds Banking Group, encompassing a variety of leadership positions aimed at improving customer and intermediary experience. Additionally, Longman has experience as an Independent Ambassador for Tropic Skincare and holds a Diploma in Customer Experience from The CX Academy.