Austin Gonzalez

Since 1992, the GMS CONNECT team has become an industry leader, providing call center services to health care organizations. Our roster of clients in the Health Plan and Association Industry includes many Fortune 500 companies. Our Corporate Headquarters are conveniently located in Fort Lauderdale, Florida and operate call center facilities in Ft. Lauderdale and Orlando, in order to take advantage of the availability of experienced bi-lingual call center staff and management. GMS Connect can support all your contact center needs in traditional brick-and-mortar model that provide the security and control needed for programs that manage sensitive information or require more supervision. Clients come to GMS because they are looking for a trusted partner vendor to fulfill their critical Member Outreach needs. After 30+ years of serving many of America’s well-known Health Plans and Associations we strongly believe that we can meet and exceed your member engagement expectations. Recent Results: * Over 1,000,000 Medicare Members Reached * Over 650,000 Medicaid Members Reached * Over 500,000 COVID-19 test results delivered to Patients Inbound Customer Care Gaps in Care Claims Status Member Services Activation Services Medication Reminders Patient Satisfaction Surveys Physician Referral Services Inbound Acquisition Technical Support Post Discharge Surveys For more information about our Patient Outreach programs, please contact: Jose Rodriguez at jrodriguez@gmsconnect.com, or call Jose at 877.833.1998.