Gojek
Phương Nguyễn is an experienced professional in operations and management with a strong background in driver operations, seller performance, and marketing. As the Driver Operations Manager at Gojek since January 2022, Phương manages driver recruitment, training, and inventory for efficient operation. Previous roles include Seller Operation Solution Manager at TIKI Corporation, where performance management and process optimization were central responsibilities, and Product & Operations Management Specialist at EcoTruck, focusing on operational coordination and user requirement analysis. Phương has also held positions in marketing and customer relationship management, contributing to notable projects in e-commerce and travel platforms. Currently pursuing an MBA at Solvay Brussels School, Phương holds dual bachelor's degrees in Business Marketing and Public Relations from RMIT University, along with a Lean Six Sigma Black Belt certification.
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Gojek
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Gojek is Southeast Asia’s leading on-demand, multi-service tech platform providing access to a wide range of services including transport, payments, food delivery, logistics, and many more. Founded in 2010 with providing solutions to Jakarta’s ever-present traffic problems in mind, Gojek started as a call center with a fleet of only 20 motorcycle-taxi drivers (ojek). With the principle of using technology to improve the lives of users, the Gojek app was launched in January 2015 for users in Indonesia to provide motorbike ride-sharing (GoRide), delivery (GoSend), and shopping (GoMart) services. Today, Gojek has transformed into a “Super App”: a one-stop platform with more than 20 services, connecting users with over 2 million registered driver-partners, and 500,000 GoFood merchants – with a total of more than 170 million total downloads across the region. By providing them access to products and services across multiple sectors, Gojek has helped – and continues to help – create more value for society, improving efficiency and productivity, as well as boosting financial inclusion. At the moment, Gojek Singapore runs a suite of transport options – GoCar, GoCar XL, GoTaxi, and GoPremium. Their new brand strengthens their position as the leading technology platform in Southeast Asia, by providing solutions for everyday challenges. This new logo symbolizes their transformation from being a ride-hailing service to becoming the largest Super App with three platforms: consumer, driver, and merchant applications.