GoGoX
Jackie Yam has a diverse work experience in customer service and account servicing roles. Jackie started their career at DHL Global Forwarding as a Senior Customer Care Officer, where they managed customer complaints and feedback, analyzed complaints to improve service quality, and conducted customer handling training. Jackie then moved to 1O1O as a Senior Customer Service Manager, overseeing corporate account services teams, leading a solution deployment/service team, and executing managed services and after-sales for solution products. Currently, Jackie is the Head of Customer Success at GOGOX, responsible for customer service and account servicing for consumer and business segments, implementing strategies for customer success, and tracking customer metrics.
Jackie Yam has obtained a Bachelor of Business Administration (BBA) degree from the University of San Francisco. However, there is no information available regarding the specific duration of their time at the university.
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GoGoX
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Established in 2013, GoGoX is the first app-based platform for delivering goods in Asia, which is dedicated to offering excellent delivery service through innovative technology. Since then, GoGoX has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-timedelivery needs and redefines the everyday delivery experience by providing a convenient and efficient service.Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan, and India and will continue to expand globally. In August 2017, GoGoX merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.GoGoVan has announced its rebranding as GoGoX in July 2020.