Lauren Harmon

Customer Advocacy and Continuous Improvement Manager at GoNetspeed

Lauren Harmon has a diverse work experience starting from 2011. Lauren worked as a Front Desk Supervisor at Fairfield Inn & Suites by Marriott from 2011 to 2013, where they were responsible for guest check-in and check-out, reservations, payroll adjustments, and providing information to guests. Lauren conducted interviews and trained new hires during their time at the company. From 2015 to 2016, Lauren worked as a Front Office Supervisor at Woodcliff Hotel & Spa. In 2018, they became a National Account Coordinator at Travel Team USA, before transitioning to Group Sales Manager roles at Widewaters Hotels and Hilton Garden Inn Rochester/Pittsford from 2019 to 2020. Lauren then joined GoNetspeed, initially as a Customer Service Specialist from 2021 to 2022, transitioning to a Customer Service Lead from 2022 to 2023, and currently, they hold the position of Customer Advocacy and Continuous Improvement Manager.

Lauren Harmon obtained their Bachelor of Science (B.S.) degree in International Hospitality and Service Management from the Rochester Institute of Technology. Lauren attended the university from 2013 to 2015.

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Rochester, United States

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GoNetspeed

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GoNetspeed provides high-speed, fiber optic Internet connectivity with a strong focus on customer service. Our founder is Frank Chiaino, who was the original founder of Fibertech Networks, which built 14,000 miles of metro fiber networks.In addition to Frank, the company’s management team has decades of experience building thousands of miles offiber around the country. Larry Coleman is President of GoNetspeed, and was most recently the President and Founder of Sunesys. Larry spent 18 years building Sunesys into one of the largest metro fiber and high bandwidth services companies in the U.S.