Santana Morales

Santana Morales is an experienced Customer Service Manager at Gorilla Mind LLC, responsible for supervising customer service agents, monitoring performance metrics, and ensuring high levels of customer satisfaction. Prior to this role, Santana served as a Customer Service Representative at Gorilla Mind and held various positions in customer engagement and team leadership at Visible, UPS, and other organizations. With a degree in Communication from Boise State University, Santana has developed a strong background in customer relations, team management, and social media marketing.