GoTo
Heidy Arreaza is a skilled professional currently serving as a Learning Management System Administrator at GoTo since February 2019, where responsibilities include managing the LMS platform for the customer care department and enhancing internal processes through content design and distribution. Prior roles at GoTo include Continual Development Analyst, focused on auditing customer interactions and designing development plans, and Customer Support Specialist, providing technical assistance. Before GoTo, Heidy worked at TELUS International Central America as a Customer Service Representative, and briefly as a Human Resources Generalist. Educational qualifications include a Bachelor's degree in Industrial and Organizational Psychology from Universidad Mariano Gálvez and a Diploma of Education in Organizational Leadership from ESI School of Management.
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GoTo
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GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company's remote access and support tools.