GoTo
Ricardo Aquino is a seasoned customer support professional with extensive experience in team management and service delivery. Currently serving as the Team Manager of Customer Support at GoTo since May 2015, Ricardo has developed strong leadership, communication, and problem-solving skills. Prior to this role, Ricardo held positions at LogMeIn, Xerox, Alorica, and various banks, where responsibilities included team development, customer service escalation handling, and process improvement identification. With a background in effective time management and data entry, Ricardo demonstrates a comprehensive understanding of customer needs and service level tracking, contributing to a consistent record of high-quality service. Ricardo holds a degree from Universidad Mariano Gálvez.
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GoTo
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GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users' unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company's remote access and support tools.