Greater Anglia
Kerry Rowley is an experienced professional in the retail and customer service sector, currently serving as the Area Customer Service Manager at Greater Anglia since July 2018, having previously held the position of Assistant Area Customer Service Manager. Prior experience at Sainsbury's from November 2004 to June 2018 includes roles such as Deputy Store Manager, Clothing Department Manager, Customer Service Manager, Commercial Manager, and Customer Service Assistant, demonstrating a robust background in leadership, coaching, and operational management within diverse settings. Kerry Rowley's skill set includes a strong focus on delivering key performance indicators, embracing change in dynamic environments, and enhancing the customer shopping experience through effective team motivation and visual merchandising expertise. Education was completed at Brentwood Ursuline Convent High School from 1999 to 2006.
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Greater Anglia
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The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We’re responsible for over 3,000 employees, operate 1,300 train services per day and we’re at 133 stations. Greater Anglia is transforming the railway in East Anglia. We’re replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We’re introducing better timetables with more frequent services and more peak-time seats into London. Follow our transformation story at www.greateranglia.co.uk/newtrains/latest-news.