Greater Anglia
Paula Wilson is an experienced customer service professional currently serving as the Area Customer Service Manager at Greater Anglia since March 2021. Previously, Paula worked at British Airways from March 2014 to March 2021, starting as Cabin Crew before advancing to Customer Service Manager, where responsibilities included managing teams, delivering compliant briefings, and ensuring high customer service standards. Paula's background also includes roles as Cabin Crew at Virgin Atlantic and as a Food and Beverage Assistant at Marriott Hotels. Early career experience includes serving as Shift Manager at HERBEL RESTAURANTS (IRELAND) LIMITED, where Paula was responsible for managing a busy restaurant and training staff. Paula attended Coatbridge High School from 2000 to 2006.
Greater Anglia
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The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We’re responsible for over 3,000 employees, operate 1,300 train services per day and we’re at 133 stations. Greater Anglia is transforming the railway in East Anglia. We’re replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We’re introducing better timetables with more frequent services and more peak-time seats into London. Follow our transformation story at www.greateranglia.co.uk/newtrains/latest-news.