Tyler Wilkes

Tyler Wilkes is a seasoned professional in strategy and operations with extensive experience in customer support analytics, workforce management, and operational support across multiple industries. Currently serving as Senior Strategy and Operations Lead, Support Analytics at Grow Therapy, Tyler specializes in optimizing support performance drivers, implementing generative AI tools, and managing a strategic team of over 120 agents. Previous roles include Senior Strategy and Operations Associate at Brilliant, where Tyler led global expansion initiatives and improved operational processes, and Production Support Specialist at Alarm.com, focusing on supply chain management and production operations. Tyler's educational background includes a double Bachelor of Science in Logistics, Materials, and Supply Chain Management, and Business Administration from the University of Maryland.