Pavlina Frydenlund

Pavlina Frydenlund is a seasoned professional in customer service and digital strategy with extensive experience in various leadership roles. Currently serving as a Senior Digital Specialist at GRUNDFOS since June 2023, Pavlina previously held the position of Head of Customer Service & Success at Plecto from April 2019 to June 2023, where responsibilities included establishing customer service departments in multiple locations, developing customer success strategies, coaching teams, and managing significant client accounts. Previously, Pavlina worked at DigitalGuest as Support and Marketing Manager, focusing on customer onboarding and implementing marketing strategies, and in marketing roles at Cepelo and Vip Zone Hotel. Pavlina holds a Master of Arts in Culture, Communication and Globalization from Aalborg Universitet and a Bachelor's degree in International Marketing Management from UCN.