GuestTek
Vishal Sharma is an experienced IT professional with a strong background in problem and change management, currently serving as a Problem Manager at NTT DATA and GuestTek Interactive Entertainment Ltd. since March 2020. Prior experience includes a role as Senior Specialist (Service Lead-Project) at HCL Technologies, where Vishal provided IT service leadership for multiple divisions of Johnson & Johnson, focusing on service management, root cause analysis, and risk mitigation within ITIL frameworks. Additional experience encompasses technical service delivery at Teleperformance and senior practitioner roles at IBM, along with foundational work as a process developer at Genpact. Vishal holds a Bachelor of Computer Applications degree from Indira Gandhi National Open University.
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GuestTek
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GuestTek™ is the world's largest provider of High-Speed Internet and IPTV solutions to the global hospitality industry. Our OneView™ platform provides Converged Data, Video, Telephony, Above Property Voice and Mobile App services. As a preferred vendor to major hotel brands, we provide network design, procurement, implementation, and 24/7 in-house post sales customer support. OneView runs on a converged IP network (ethernet or coax) supporting a wide range of revenue generating applications. OneView™ customers drive higher F&B revenues, Spa and other activity bookings through our customized, property-branded UI. OneView™ System Dashboard, our streamlined monitoring tool, allows you to view the status of all applications in real time.