David Tole

David Tole is an experienced IT Service and Operations Manager currently working at Guidewire Software since May 2023, where responsibilities include managing problem records and ensuring efficient problem resolution. Prior roles include serving as a Critical Escalation Manager at Guidewire Software, focusing on Severity-1 customer escalations, and as a Supplier Performance Manager at American Tire Distributors, enhancing supplier relationships. David has also held various positions at NTT, including Supplier Manager and Process Manager, where significant cost reductions and performance improvements were achieved. Additionally, experience at Dimension Data encompasses roles such as Service Assurance Manager and Service Desk Supervisor, emphasizing process establishment and team management. David Tole holds a Bachelor of Science degree in Business Management from Missouri Southern State University.