GBM
Satish Kumar Sundararajan is an experienced Support Services Delivery Manager at GBM, specializing in customer support delivery operations for hardware and software platforms since January 2011. Responsibilities include managing team operations, handling customer escalations to enhance CSAT, and providing technical support for IBM and Lenovo products. Prior roles include Team Leader for Infrastructure Support Services and Senior Support Engineer, with extensive experience in implementing and troubleshooting IBM systems and storage solutions. Satish's career began at IBM as a Technical Executive, with earlier positions as Technician Trainee at HCL Infosystems and VSAT Support Engineer at HCL Comnet. Academic qualifications include a B.S. in Information Systems from Birla Institute of Technology and Science and a Diploma in Electrical and Electronics Engineering from Polytechnic College, Chennai.
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GBM
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About Gulf Business Machines (GBM) With more than 30 years of experience, 7 offices and over 1500 employees across the region - Gulf Business Machines (GBM) is a leading end-to-end digital solutions provider, offering the region’s broadest portfolio, including industry-leading digital infrastructure, digital business solutions, security and services. We have nurtured partnerships since 1990 with the world’s leading technology companies and invested in a talented, skilled workforce to implement solutions that cater to customer’s specific, complex and diverse business needs. Some of our strategic partnerships in the Gulf include IBM as their sole distributor throughout the GCC (excluding Saudi Arabia and selected IBM product and services), Cisco as a Gold Partner (the highest level of certification at Cisco), and VMware as a Premier Partner (the highest partner status within VMware).