Guru
Matthew Garren is a seasoned professional with extensive experience in customer solutions and success management. Currently serving as a Senior Customer Solutions Engineer II at Guru since July 2018, Matthew has advanced through various roles including Senior Customer Solutions Engineer I and Senior Customer Success Manager I, contributing to the company's mission of unifying and verifying internal knowledge for revenue teams. Prior to Guru, Matthew spent over four years at PRN Financial Services, excelling in roles such as Claims Auditor and Customer Success Manager, where responsibilities included patient outreach, insurance verification, and advising claims representatives. Earlier career experience includes a position in customer service at Tunes, focusing on trade-ins, training, and store maintenance. Matthew holds a Bachelor’s Degree in History from Rutgers University - Camden, earned between 2012 and 2014.
Guru
21 followers
Guru is a Knowledge Management Network, utilizing AI to make sales, support, and customer success teams better at their jobs. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.