Gus Chat
Alma Favila is an experienced professional in customer success and experience operations, currently serving as the Manager of Customer Success at Gus Chat since February 2023. Prior to this role, Alma was the Head of Customer Experience Operations at MerKomuna from August 2022 to February 2023. Alma's career includes significant positions at Jüsto, where roles ranged from Lead Customer Success to Customer Experience Coordinator, and at Gym Water as a Trade Marketing specialist. Alma holds a degree in Sobrecargo de Aviación from Escuela de Aviación México and is pursuing a Master's in Marketing from Instituto Politécnico Nacional, where Alma completed an undergraduate education from 2013 to 2016.
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Gus Chat
#LetsChatWithBots They are a Mexican company focused on the development and licensing of smart chatbots for the Spanish speaking market.Gus chat was founded in the middle of 2015 like a personal assistant through chat to which you could ask almost anything. With the vision of scaling up the business, we strongly opted for the development of atechnological product capable of automating the operation. The end product turned out to be so powerful that it opened up an even more interesting business opportunity: to license the technology to be applied in the operation of third parties (B2B).With headquarters in Mexico and a growing expansion in Spain and Latin America Gus Chat is committed to being the best in its class in terms of user experience, technology and innovation.