Hachette Book Group
Cassandra Martin is a skilled product management professional with experience at Hachette Book Group since August 2015, progressing from Customer Service Representative to Senior Product Management Coordinator. In this role, Cassandra manages a high-volume customer service email inbox and handles numerous customer calls daily, demonstrating efficiency in addressing inquiries related to pricing, order tracking, and claims. Previously, at The Marble Collection, Inc., Cassandra served as an Editorial Mentor during an internship, selecting and editing student submissions for publication while providing guidance on grammatical and substantive improvements. Cassandra holds a Bachelor of Arts degree in Writing, Literature, and Publishing from Emerson College.
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