Rob Mason

Rob Mason is an accomplished professional with extensive experience in fulfillment and compliance within the publishing industry. Currently serving as the Director of Fulfillment Services at Hachette Book Group since March 2010, Rob leads a team of 85 across various service areas, emphasizing customer experience and operational efficiency. Prior roles at Hachette include Compliance Manager, where Rob directed operational governance and risk management, and various positions related to vendor compliance. Rob's background also includes management roles at media companies such as The Lowell Sun and Philadelphia City Paper, along with experience in advertising sales and customer service at organizations like Nolo.com and The Buffalo News. Rob holds a B.A. in English from Buffalo State University.