Happy Customers LLC
Ricardo Dowry is a seasoned professional with extensive experience in operations and management. Currently serving as a Partner at Tyleia since May 2024, Ricardo has also held the position of Director of Operations at Happy Customers since 2012. Prior experience includes various roles at Xerox from 2007 to 2012, including Workforce Management Analyst, Quality Assurance Analyst, and Technical Support Representative. Ricardo holds a Bachelor of Applied Science (BASc) degree in Information & Communication Technology from Vector Technology Institute, where studies were completed between 2012 and 2015.
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Happy Customers LLC
It is often said that nobody cares about your company more than you do, and the only time that is not true is when you work with Happy Customers. The success of your business is the only reason we exist and we take it very seriously. For us, it is deeper than answering or making a phone call, email or chat – It is about brand loyalty – providing an experience that keeps customers coming back, eliminating inefficiencies and reducing costs, as well as increasing sales not only through new customer acquisition but also on the customer service side through upselling and cross selling. We take care of things on the operation side so you can feel confident to not worry about it and focus on what you do best, growing your business!