Fiona Harding

Fiona Harding is an accomplished Senior Operations Manager at Hargreaves Lansdown since November 2021, overseeing eight Operations Managers and a total operational team of approximately 85 full-time equivalents (FTE). Fiona has a strong background in management and operational efficiency, previously serving as Commercial Underwriting Department Manager at NFU Mutual and Regional Team Manager - Principal Accounts at Agilisys, achieving significant improvements in performance and resource planning. Earlier roles include Business Manager at RAC, Cluster Operations Manager at Direct Line Group, and various managerial positions at Computershare, leading initiatives in customer service excellence and training development. Fiona holds a CIPD in Human Resources Management, a Bachelor of Arts in Business Management, and a Foundation Degree in Contact Centre Management.