Alain Hebel

Alain Hebel is a seasoned professional in the field of engineering, currently serving as a Senior Field Service Engineer at Harmonic since May 2016, with a focus on Northern, Central, and Eastern Europe. Prior to this role, Alain held a position as a Field Service Engineer at Thomson Video Networks from November 2010 to April 2016, and worked as a Second Level Field Engineer at Grass Valley from February 2001 to October 2010. In the earlier role, Alain provided support for SD/HD broadcast servers and news products, managed service level agreement customers, and was responsible for diagnostic reporting and corrective actions, as well as maintenance of SAN and NAS storage solutions. Additionally, Alain's expertise includes troubleshooting network issues and coordinating with various stakeholders in broadcast systems.