Hawaiian Telcom
Rikki R. is an experienced Salesforce professional currently serving as a Salesforce Support Specialist at Hawaiian Telcom since June 2021, where collaboration with director-level stakeholders focuses on enhancing business processes and driving organizational growth through Salesforce solutions. Previously, Rikki R. was the first Salesforce Administrator and Web Developer at ViziSites from January 2019 to June 2021, leading the transition from Smartsheets CRM to Salesforce Service Cloud and improving productivity. Rikki R. has also held various positions in the mortgage industry, including roles at Caliber Home Loans, Inc. and JPMorgan Chase & Co., where responsibilities ranged from mortgage loan processing to handling executive office complaints. Rikki R. earned a degree from San Diego State University between 2007 and 2011.
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Hawaiian Telcom
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Hawaiian Telcom Holdco, Inc. is a provider of communications services and products in Hawaii. The Company operates through two business segments: Telecommunications and Data Center Colocation. The Telecommunications segment provides local telephone service, including voice and data transport, custom calling features, network access, directory assistance and private lines. In addition, the segment provides Internet, long distance services, television service, Internet protocol (IP)-based network services, customer premises equipment, data solutions, managed services, billing and collection, wireless services and pay telephone services. The Data Center Colocation segment consists of data center services, including colocation and virtual private cloud. As of December 31, 2016, its telecommunications operations served approximately 296,000 voice access lines, 19,000 business Voice over Internet Protocol (VoIP) lines, 111,000 high-speed Internet lines, and 42,000 video subscribers.