HazelHeartwood
Elisa Pulvirenti is a skilled business transformation consultant currently employed at HazelHeartwood since February 2019. Prior to this role, Elisa served as a Services Onboarding Manager at Cisco from June 2017 to January 2019, where responsibilities included facilitating smooth service onboarding for EMEAR customers. Elisa’s earlier experience as a Customer Service Assistant at The Cotton Group from August 2013 to June 2017 involved managing B2B customer interactions, order processing, and enhancing customer service processes. Additionally, Elisa worked as an Assistant and adjunct manager at the Eurodesk office from January 2011 to January 2012, focusing on information dissemination about EU programs and managing international partnerships. Elisa holds a Master's degree in International Business Economics and Management from HUB-KUBrussel and a Bachelor's degree in Translation and Interpretation from Università del Salento.
This person is not in any teams
HazelHeartwood
Hazel Heartwood guides human organizations through digital transformation. We are a platform of experienced and creative people, with a team of +80 active consultants working for over twenty clients worldwide. Since 2011, we are part of SD Worx NV. We run large scale business and ICT digital transformation programs in the domains of Customer Experience, Omni Channel Management & Data Enablement, from scope definition to execution. We humanize digital transformation programs with orchestration, aiming at our clients’ business continuity and sustainability. We generate value by guiding enterprise-level businesses in the process of defining digital products dedicated to core business areas and establish product teams that will design, develop, configure, rollout and own these products through their lifecycles. We create a humane environment, in which we orchestrate programs across client and partner teams, following three key principles: - Always progressing in iterations: PDCA, Agile, Lean, - Always taking a holistic view: People, Process, Systems, Assets, - Always applying deep thinking: every organization has a specific context to which solutions are tailored. Our team is composed of experienced Transformation Consultants in the areas of ICT management, solution design and implementation, Agile Business Analysts and Product Owners, and specialized partner subcontractors. Our experience in digital product development and ownership ranges from Software-as-a-Service solutions to bespoke software hosted in Platform-as-a-Service or Infrastructure-as-a-Service solutions. We have established partnerships with software development and implementation providers, allowing us to perform end-to-end digital transformation projects.