HB Communications, Inc.
Shelly Davis has extensive experience in customer service and coordination roles across various companies. At HB Communications and Diversified, Shelly serves as a Customer Solutions Coordinator, managing over 100 inbound customer requests monthly and achieving a 98% on-time project completion rate through effective service scheduling and resource allocation. Prior experience includes a role as a Rater Training Coordinator at Cogstate, where operational efficiency improved by 15% through proactive communication and coordination of neuropsychological consultants. As a Corporate Trainer at Subway Worldwide Headquarters, Shelly facilitated training sessions that reduced training time by 30% and achieved a 95% compliance rate among trainees. Additionally, Shelly's tenure at Verizon as a Customer Service Supervisor involved leading teams to exceed customer satisfaction goals by 20% and improving first-call resolution rates by 15% through effective coaching and training.
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HB Communications, Inc.
HB Communications, Inc. has 65 years experience providing progressive and innovative business solutions to customers in the US and Northeast area. HB provides exceptional service and seamless equipment integration into any environment from traditional AV to Unified Communications. HB’s experienced staff is comprised of Cisco certified Telepresence, Voice, DMS and network engineers, certified programmers, licensed technicians, and many InfoComm CTS-I and CTS-D certified staff. The HB team is prepared to provide your organization with today’s communication tools: unified communications, Telepresence, broadcast video, digital signage, IP visual communications and more.